Omar Mohamed Fathi

Senior Atlassian Support engineerFull Time

• Job Details:Create, manage, and support all administrative functions associated with the Atlassian product suite. • Troubleshoot access and/or performance issues. • Create custom workflows, post functions, and validators, make changes to workflows, screens, fields, and reporting, and provide ongoing support and configuration maintenance. • Create JIRA projects, queries, reports and dashboards. • Responsible for understanding the current process, gathering requirements, investigating potential solutions, analyzing the impact, communicating with stakeholders, and implementing solutions. • Provide Customer Support with high quality of service on different Atlassian products. • Evaluate and manage the usage of Atlassian add-ons to meet team and business needs. • Create and maintain technical documentation and user-guides. • Deliver training internally and externally.

Application Management EngineerFull Time

• Job Details:Responsible for handling Applications issues and solve it, I have very strong knowledge in Jira for almost one year as Global Admin and Organization Admin, I have also strong knowledge in Power Platform using Power APPS, POWER BI and Power Automate, also I got the power platform certification from Microsoft, I have knowledge in Sales force, Great Plains, Report Designer, and E-invoicing applications Regarding JIRA I have completed more than 20 projects from scratch on Jira, more than 150 automation rules, about 100 workflows, Associating the project screens to the fields, request types and issue types moreover, creating projects' SLAs and send auto replies, I am expert in Email This Issue and EazyBI add-ons. I have experience in exporting reports from Jira also linking the exchange mailboxes and domain Emails to Jira/Email this issue add-on. Regarding PowerApps, I have Created 2 Canvas Apps from Scratch and handling all PowerApps issues and created more than 10 Dashboards and about 100 Different Report

United Nations Children’s Fund / Trainer AmbassadorFull Time

• Job Details:- Responsible for giving UNICEF sessions at schools and TOT For university students