Omar Ayman Mohamed

Jumia

• IR agentFull Time

  Sep 2021 - Mar 2022 -6 months

  Egypt , Cairo

  • Job Details:Resolve complicated escalations raised from the Inbound team in outbound calls • Communicates with other departments to answer customers’ inquiries, solve their problems and fulfill their needs • Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Quality Assurance CoachFull Time

  Mar 2021 - Oct 2022 -1 yr, 7 months

  Egypt , Cairo

  • Job Details:• Provides statistical and performance feedback and coaching on a regular basis to each team member • Shares continual responsibility for deciding how to manage the quality analysts, ensuring audits are carried out efficiently • Conduct presentations and hold calibrations with the management to sustain system stability
• Cs AssociateFull Time

  Mar 2021 - Sep 2021 -6 months

  Egypt , Cairo

  • Job Details:Resolving product or service problems by clarifying customer complaints, determining the causes of problems, selecting, and explaining the best solutions, expediting corrections or adjustments, and following up to ensure resolutions are found in a timely and accurate manner, via calls, to reach the agreed SLA.