Omar Mohamed Kamal

Customer Support RepresentativeFull Time

• Job Details:• Assist customers with their banking needs, including account inquiries, transactions & banking services and Investigate problems, problem resolution escalate complex issues when necessary, and follow up to ensure resolution. • Provide guidance on products and services offered by the bank. • Purchase of certificates and installment of financial transactions. • Acquire and maintain a comprehensive understanding of the bank’s products and services to effectively address customer inquiries, provide recommendations. • Managing large amounts of inbound calls in a timely manner and work under pressure. • Adhere to banking regulations, policies, and procedures to ensure compliance and mitigate risk. Stay updated with changes in regulations and policies that impact customer service operations. • Educate customers about online banking services, mobile banking applications, and other self-service options to enhance their banking experience and promote digital adoption. • Identify and report potential fraudulent activities, suspicious transactions, and security breaches to protect customers and the bank from financial losses. • Build positive relationships with customers by providing personalized service, actively listening to their needs, and offering appropriate solutions. Foster customer loyalty and satisfaction. • Communicate effectively with customers, colleagues, and other bank departments through various channels, including in-person, phone, email, and chat to ensure a seamless customer experience and resolve complex customer issues. • Continuous Learning& Stay updated with industry trends, new banking products, services, and technological advancements.

Direct salesFull Time

General AccountantFull Time

• Job Details:• Recording incoming and outgoing from the inventory. • Cost the item expensess • preparing accounting cycle. • stock inventory and items. • Meet the needs of items on time. • Preparing a monthly profit and loss report and submitting it to the owner. • Responsible for managing the branch in general.