Omar Mobarak
Customer Service Consultant
Faisal, Giza, EgyptWork Experience
Customer Service ConsultantFull Time
- Job Details:Managed a high volume of support requests from SMB clients, achieving 98% satisfaction rating. Logged, tracked, and resolved service tickets using CRM and Excel tools. Coordinated between technical and support teams to ensure resolution within SLAs. Ensured accurate tagging and documentation, improving case handling efficiency.
It Support AdministratorFull Time
Egyptian Armed Forces
Oct 2023 - Dec 2024 -1 yr, 2 months
Egypt , Cairo
Education
Technical Diploma in System Administration
Information Technology Institute (ITI)Jan 2025 - Jan 2025 - 0 Month
Bachelor's Degree in Computer Engineering
Tanta UniversityJan 2023
Skills
- Computer Hardware
- Database
- Database Systems
- Relational Databases
- Problem Solving
- Python
- JavaScript
- Typescript
- Communication
- fluent english
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Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
System Administration
Information Technology Institute (ITI)·2025RHCSA
Red Hat·2024ALX-T Cloud Developer
Udacity·2022