Omar Ahmed Lotfy

Travel AdvisorFull Time

• Job Details:Respond promptly to customer inquiries via phone, email, chat, or in-person. Provide accurate, valid, and complete information using company-provided tools and resources. Resolve product or service issues by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution. Process orders, forms, applications, and requests accurately. Maintain a high level of customer satisfaction through excellent customer service and professionalism. Keep detailed records of customer interactions, transactions, and feedback in the company's system. Follow communication procedures, guidelines, and policies. Identify and escalate priority issues to supervisors or relevant departments. Continuously improve customer service skills through feedback and training.

Customer Service RepresentativeFull Time