Omar Sherif Khourshid

Customer Care CoordinatorFull Time

• Job Details:- Enhanced customer satisfaction by analyzing feedback and data, and implementing appropriate strategies. - Utilized SAP daily for price confirmation, product availability, and order processing. - Analyzed customer schedules to prioritize orders based on urgency, importance, and available capacity, coordinating with departments for dispatches and deliveries. - Worked closely with the Key Account Manager to boost sales and customer satisfaction in Tunisia, despite the ongoing crisis, by proposing creative solutions, establishing strong customer relationships, and developing digital marketing initiatives for North Africa.