Omar Khaled sobhi

System Administrator at auto jameel

Haram, Giza, Egypt

Jameel Motors

Dec 2023 - Present -1 yr, 6 months

Egypt , Cairo

Job Details:Employed as an Application Consultant at Jameel Motors, where I am responsible for providing expertise in implementing and help customers in anytime, customizing software applications to meet. • Collaborate with clients to understand their business processes and requirements for software applications. • Customize software solutions to align with clients' specific needs and improve operational efficiency. • Provide support to clients in using and maintaining software applications. • Conduct troubleshooting and issue resolution to ensure seamless functioning of the software applications. • Assist in the testing and implementation of software upgrades and enhancements.

Jan 2021 - Jun 2022 -1 yr, 5 months

Egypt , Giza

Job Details:Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. • Provided Tier 1 IT support to non-technical internal users through desk side support services. • Documented transactions and support interactions in system for future reference and addition to knowledge base. • Resolved system, hardware and telephone issues within 1 hours, improving efficiency among departments.

auto jameel

May 2018 - Present -7 yrs, 1 month

Sumizura

Jun 2016 - May 2017 -11 months

Egypt , Cairo

Job Details:Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. • Provided Tier 1 IT support to non-technical internal users through desk side support services. • Documented transactions and support interactions in system for future reference and addition to knowledge base. • Resolved system, hardware and telephone issues within [2] hours, improving efficiency among departments. • Assisted customers in identifying issues and explained solutions to restore service and functionality.