Omar Khaled

Ecommerce Operation Specialist

• Job Details:Managed the end-to-end order fulfillment cycle for a high-volume ecommerce operation. Coordinated with the internal finance team to facilitate efficient invoice collection and payment reconciliation processes. Processed customer return requests and resolved complaints. Handled multiple courier companies, improving delivery timelines and reducing shipping-related customer complaints by effectively resolving disputes and coordinating logistics.

Acting Team Leader

• Job Details:Provided daily supervision, support, and coaching to a team of call center agents, encouraging a productive and positive work environment. Monitored and analyzed team performance metrics, identifying areas for improvement to enhance overall call quality and efficiency. Prepared and submitted daily and weekly performance reports to management.