Omar Kadry Mohamed

Technical Support Lead at Tradeline store’s Apple Authorised service providerFull Time

• Job Details:Configured and tested new software and hardware Analyzed and developed service goals for in-bound call center. Increased customer satisfaction ratings to [100]%. Developed and implemented training initiatives for new hires. Technical Support · Mac OS ·IOS Team · Leadership · Computer Repair ·

Sales Store MangerFull Time

• Job Details:Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets. Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products. Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Managed day-to-day staffing and handled scheduling for all store employees.

Store Management SpecialistFull Time

• Job Details:Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs. Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers. Optimized store displays and appearance via strategic merchandising. Maintained customer satisfaction with quick and professional handling of product returns. Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.