Omar Ihab

Inspection Engineer for Used Cars

• Job Details:Mechanical inspection to test on motor origin or not replaced with other one; checking on body paint and chassis of the cars to be not opened or dent before; reading using tools car computers like OBD for testing gearbox and electric motors; fixing used cars by having a test drive with customers to hear motor voice and gear shifts.

Account Manager Mercedes Benz

• Job Details:Upselling with accessories and spare parts; cross-selling by exchanging used cars with new ones; insurance claims to calculate how much customer charge; handling customers complaints about missing data; service delivery door to door to reach customer needs; PDI for new cars check before delivery to customers; estimate repair cost for damaged cars; modifying new cars something like tuning cars (retro-fit).

Body and Paint Senior Service Advisor

• Job Details:Customer support handling to deliver their cars on time; estimation repairs for damaged cars due to accidents; insurance approvals repair acceptance to start fixing; negotiating damaged parts needed for each vehicle model; customer relationship management (CRM).