Omar Ibrahim

Noom Customer Service Specialist

• Job Details:Respond to inquiries via phone, email, or chat, assist new users with onboarding, address and resolve customer issues, maintain product knowledge, gather customer feedback, assist with technical issues, provide educational resources, maintain records of customer interactions, collaborate with other departments, and meet performance metrics.

Sales Supervisor

• Job Details:Managed a team and drove sales performance while ensuring exceptional customer service.

Customer Support Representative

• Job Details:Started as a customer service agent, promoted to SME, and then to quality manager overseeing quality assurance processes and implementing training programs.