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Omar Hussam

Service Manager

Heliopolis, Cairo, Egypt

Work Experience

  • CIoT SupervisorPart Time

    Vodafone Group

    Dec 2019 - May 2021 -1 yr, 5 months

    Egypt , Cairo

    • Job Details:-Managing customer excellence support. -Interacting with clients and business owners for further development. -Sharing updates and communicating with team.
  • Service ManagerFull Time

    Teleperformance - Egypt

    Feb 2019 - Sep 2021 -2 yrs, 7 months

    Egypt , Cairo

    • Job Details:-Handling multiple business accounts in UAE. -Controlling and managing technical issues and providing business solutions. -Managing multiple teams to deliver best customer experience. -Handling both telephonic and E-Mail support for customers. -Developing data base for future reference.
  • Consumer Internet Of Things TrainerFull Time

    Vodafone Group

    Jul 2018 - Dec 2019 -1 yr, 5 months

    Egypt , Cairo

    • Job Details:-Getting new candidates ready for working as CIoT agents. -Communicating with clients directly for updates and leads. -Working and developing a new data base for future reference to new candidates. -Delivering updates from HQ to supervisors and admins.
  • Customer Service AssistantFull Time

    Vodafone Ireland

    Feb 2018 - Jul 2018 -5 months

    Egypt , Cairo

    • Job Details:-Solving customer's problems -Delivering solutions
  • Education

    • Bachelor's Degree in Business

      Helwan University

      Jan 2020 

    Skills

    • Microsoft Office
    • Microsoft Excel
    • Cisco
    • CRM

    Languages

    • Arabic

      Fluent
    • English

      Fluent
    • German

      Beginner
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