
Omar Hussam
Service Manager
Heliopolis, Cairo, EgyptWork Experience
CIoT SupervisorPart Time
Vodafone Group
Dec 2019 - May 2021 -1 yr, 5 months
Egypt , Cairo
- Job Details:-Managing customer excellence support. -Interacting with clients and business owners for further development. -Sharing updates and communicating with team.
Service ManagerFull Time
- Job Details:-Handling multiple business accounts in UAE. -Controlling and managing technical issues and providing business solutions. -Managing multiple teams to deliver best customer experience. -Handling both telephonic and E-Mail support for customers. -Developing data base for future reference.
Consumer Internet Of Things TrainerFull Time
Vodafone Group
Jul 2018 - Dec 2019 -1 yr, 5 months
Egypt , Cairo
- Job Details:-Getting new candidates ready for working as CIoT agents. -Communicating with clients directly for updates and leads. -Working and developing a new data base for future reference to new candidates. -Delivering updates from HQ to supervisors and admins.
Customer Service AssistantFull Time
Vodafone Ireland
Feb 2018 - Jul 2018 -5 months
Egypt , Cairo
- Job Details:-Solving customer's problems -Delivering solutions
Education
Bachelor's Degree in Business
Helwan UniversityJan 2020
Languages
Arabic
FluentEnglish
FluentGerman
Beginner