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Omar Gouda

Senior Customer Service Representative at Etisalat Global Services

Ajman, United Arab Emirates

Work Experience

  • Senior Customer Service RepresentativeFull Time

    Etisalat Global Services

    Nov 2023 - Present -1 yr, 8 months

    United Arab Emirates , Ajman

    • Customer Support AssociateFull Time

      Concentrix

      Nov 2022 - Nov 2023 -1 yr

      Egypt , Alexandria

      • Ads raterFull Time

        TELUS International

        Feb 2022 - Jul 2022 -5 months

        Egypt , Alexandria

        • Customer Support AdvisorFull Time

          Credit go

          Jul 2020 - Oct 2020 -3 months

          Egypt , Alexandria

            • Education

            • Bachelor's Degree in Tourism and Hotel Management

              Pharos University in Alexandria

              Jan 2017 - Jan 2021 - 4 yr

            Achievements

            Participated in the community research project of our college. Got first place in competition for the science and technology group in our faculty. Participated as an organizer in the white cane event at the bibliotheca Alexandrina. Participated as an organizer in the techne summit 2021 event at the bibliotheca Alexandrina.

            Skills

            • Customer Service
            • Adaptability
            • Conflict Resolution
            • Problem Solving
            • Digital Marketing
            • Social Media
            • SEO
            • E-Marketing

            Languages

            • English

              Fluent

            • Arabic

              Fluent

            Training & Certifications

            • Digital Marketing Professional Track Nano Degree

              Egypt FWD·2022

            • Nano Degree Digital Marketing

              Egypt FWD·2022

            • Digital Marketing Course

              Egypt FWD·2022

            • DIGITAL MARKETING CHALLENGER TRACK

              Egypt FWD·2022

            • Customer Service and satisfaction Training

              Credit Go·2020

            • commis chef Training

              Grand Plaza Hotel·2019
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