Omar Hesham
Call Center Agent at Bassthalk Platform
GizaWork Experience
Bassthalk Platform
Nov 2024 - Present -8 months
- Job Details:Provide customer support for students and parents, monitor student progress, gather feedback, and assist with inquiries to improve the learning experience. Maintain positive communication and ensure customer satisfaction through follow-ups and evaluations.
Misr Pharmacies
May 2024 - Nov 2024 -6 months
- Job Details:Managed sales and assisted customers, helped with product selection and answered inquiries, ensured a smooth shopping experience and customer satisfaction.
Exception Market
Feb 2024 - May 2024 -3 months
- Job Details:Handled sales and supported customers, assisted with purchases and provided product information, ensured a smooth shopping experience and customer satisfaction.
Education
Bachelor's Degree in Financial Accounting
Madina AcademyJan 2022
Skills
- Good reporter
- Customer good relations
- Develops quality KPI’s
- Project planning and management skills
- Experience in Salesforce
- Experience in MS Office
- Email Handling
- vision
- Attention to detail
- Teamwork
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Languages
Arabic
BeginnerEnglish
Beginner