Omar Hesham

Call Agent

• Job Details:Built strong customer relationships with empathetic communication and active listening skills. Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily. Maintained high call quality standards by adhering to company guidelines and protocols. Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution. Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns. Maintained high levels of customer retention with proactive relationship-building strategies. Managed high call volume, ensuring timely response and effective resolution to all customer concerns.