Omar Haroun

Customer Success ManagerFull Time

• Job Details: Onboard customers onto the Risk platform and take ownership in improving and creating various onboarding processes  Build relationships with senior executives and decision makers across various departments within an organization  Train customers to be product experts, creating awareness about new and existing functionalities that can fulfill their specific business needs  Conduct regular business reviews with customers to maintain high levels of engagement and satisfaction.  Be the voice of the customers within the company, sharing customer feedback, contributing to achieve better solutions and drive growth.  Collaborate with the Sales team to identify new opportunities and expand our customer base.  Support the wider teams in customer success, product, sales and marketing to identify new opportunities and provide them with feedback to develop theexisting product and processes.

IT & Operation ManagerFull Time

• Job Details: Design, develop, implement and coordinate systems, policies and procedures.  Ensure security and availability of data and network.  Identify problematic areas and implement strategic solutions in time.  Handle annual budget and ensure cost effectiveness.  Audit systems and assess their outcomes.  Manage and coordinate third-party vendors. Bridge gaps between internal staff and external parties.

Senior Pre-Sales Security SpecialistFull Time

• Job Details: Pre-sales support for security consulting opportunity for designated accounts in support of key territory sales and account plans to achieve and exceed defined targets  Own and positively develop the relationships with key technical decision makers and influencers within the target customers  Drive new sales opportunities by proactively engaging with the technical community within target accounts  Engaging customers and partners, capturing requirements, proposing technical solution, and overseeing the selection of technologies/products, scoping and estimating resources and effort needed to deliver the business value solutions to the customer successfully and achieving high level of customer satisfaction - to own and manage the whole process  Engage with customers as a trusted advisor, listening and understanding their challenges and requirement - both technical and business, and clearly articulate and communicate to the sales team, and document them  Research and develop appropriate working solution and value proposition, engaging with the respective solution principal  Scope and clearly translate defined requirements, proposed solutions and value proposition into proposals/Statement of Work (SOW)  Present and articulate our value proposition to customers at all levels within the organization both technical and business audience (including C-levels)  Demonstrate a strong knowledge of the solutions and services offered by overall.