Omar Hany

Customer Support AdvisorFull Time

• Job Details:Accurately and eficiently process and record routine operations transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers. Promote and advise on the bank's products and services. Main Job Tasks and Responsibilities- "Assist customer ni their everyday banking needs; withdrawals, deposits, currency exchange, etc. *Assists in resolving customer problems in all operational areas. *Implementing deposits and withdrawals transaction for individual and corporation accounts *Exchange foreign currencies according ot the established dealer rates. "Transfer money from account ot another internal and external and implementing the outgoing transfer for the foreign currency. *Depositing cheque on the client's account *issuing and certifying the bank cheques ofr the client. *utilize every chance ot highlight products ot customers, develop opportunities, and guide customer to appropriate point of contacts ni the branch. check the received cash/checks for forgery and soundness and report the cases to the head of operations. Register the outgoing/incoming cash ni teller's deposits/withdrawal from branch's main vault for local and foreign currencies. *Folow the related procedures and polices concerning cash operations and checks withdrawal. *Apply the relevant regulations and instruction of CBE regarding foreign currency exchange and withdrawal. Ensure correct functioning and implementation of the permanent supervision, compliance and money laundering, operation risk, and workplace success guidelines wherever possible.