Omar Hammam

Head of Sales & OperationFull Time

• Job Details:In addition to “Head of Sales” Responsibilities I’m responsible for, • Ensuring all operations are carried on in an appropriate, cost-effective way • Improving operational management systems, processes and best practices • Helping the organization’s processes remain legally compliant • Formulate strategic and operational objectives • Examine financial data and use them to improve profitability • Manage budgets and forecasts • Sustaining business growth and profitability by maximizing value • Analyzing customer data to improve customer experience • Holding product demonstrations for customers

Head of SalesFull Time

• Job Details:• Achieved Sales Targets of GOMYCODE Egypt in terms of Revenues and Students • Owned Hiring, Managing and Developing process for the sales team of the flagship and new centers • Provided full visibility into the sales pipeline at every stage of the sales funnel • Own all plans and strategies for developing business and achieving the company’s sales goals • Generate qualified leads through outbound calling, email campaigns, and other telesales techniques. Collaborate with marketing teams to develop lead generation strategies and optimize lead quality and quantity. • Established and fostered partnerships and relationships with key customers both externally and internally • Developed new sales channels and territories (Referrals, B2B,…)

Telesales & Base Management ManagerFull Time

• Job Details:• Built "Telesales & Base Development” Chanel in “Khazna” from the scratch, • Achieved growth and hit sales targets by successfully managing the sales team • Developed and implemented strategic plans to drive sales growth through telesales channels. This includes - identifying target markets - segmenting customer bases - designing tailored sales approaches to maximize conversion rates. • Cultivated strong relationships with existing customers to foster loyalty and maximize upselling and cross-selling opportunities. • Analyzed telesales performance metrics, such as, call volume, conversion rates, and average order value, to track progress against sales targets and identify areas for improvement. Utilize data-driven insights to refine sales strategies and drive continuous improvement. • Leaded and motivated a team of telesales representatives to achieve individual and team sales targets. Provide coaching, training, and performance feedback to enhance sales skills and maximize productivity. • Managed sales pipelines effectively to ensure timely follow-up on leads and opportunities. Monitor pipeline activity, prioritize tasks, and allocate resources strategically to optimize sales efficiency and effectiveness. • Presented sales, revenue and expenses reports and realistic forecasts to the management team • Collaborated cross-functionally with marketing, customer service, and product development teams to align telesales efforts with overall business objectives. Share customer feedback and market insights to inform product development and marketing strategies.