Omar Habaga

Technical Team Manager at iFix

Cairo, Egypt

iFix

Apr 2022 - Present -2 yrs

Egypt

Job Details:Providing remote and in-person assistance to customers, troubleshooting complex technical issues, keeping records of cases, repairs, and customer interactions, managing, mentoring, and training new team members, creating training programs, onboarding new technicians, coordinating between technicians, customer service, and management, keeping clients updated on repair progress, resolving issues, explaining technical solutions in simple, understandable terms, handling dissatisfied customers and resolving complaints.

iFix

Apr 2019 - Apr 2022 -3 yrs

Egypt

Job Details:Hardware and software mobile knowledge, Apple devices troubleshooting & repair (diagnosing and fixing hardware and software issues), handling client's objections and complaints, management time plan, sales phone accessories.

Picador Men's Wear

Apr 2018 - Apr 2019 -1 yr

Egypt

Job Details:Greet customers, respond to queries, and provide excellent service to ensure a positive shopping experience, meet sales targets by promoting products, suggesting complementary items, and handling transactions, assist with receiving, stocking, and organizing merchandise, handle cash, and operate a point-of-sale system.

Bachelor's Degree in Business Information System
MCI Academy
Jan 2018 - Jan 2022 - 4 yr