Omar Esam Abdelsalam

Trust and Safety AssociateFull Time

• Job Details: Conducted thorough content moderation and review processes to ensure compliance with Accenture's guidelines and policies, maintaining a safe and inclusive online environment.  Evaluated user-generated content, including text, images, and videos, to identify and remove inappropriate, offensive, or harmful material in accordance with established protocols.  Utilized knowledge of cultural sensitivities, legal considerations, and platform-specific guidelines to make informed decisions regarding content moderation.  Collaborated closely with cross-functional teams, including legal, compliance, and operations, to address complex content-related issues and provide actionable insights for process improvements.  Maintained accurate and detailed records of content moderation activities, documenting decisions, actions taken, and any escalations or critical incidents encountered.

Customer Support AdvisorFull Time

• Job Details: Represented Concentrix by providing exceptional customer service, consistently upholding the company's values and brand image.  Effectively handled customer inquiries regarding products, services, billing, and other concerns, demonstrating a strong knowledge base and problem-solving skills.  Successfully resolved customer issues by actively listening, empathizing, and working towards satisfactory resolutions within company guidelines.  Maintained accurate and detailed documentation of customer interactions, including inquiries, complaints, resolutions, and relevant information.  Adhered to Concentrix's policies, procedures, and guidelines, ensuring compliance with data privacy and security protocols while upholding ethical standards.

Robotics teacherInternship

• Job Details:Completed paperwork, recognizing discrepancies, and promptly addressing for resolution. Participated in WorldSkills Russia by coaching team Malaysia for mobile robotics.