Omar Elshemy
Associate at Hsbc, Gsc Egypt
Haram, Giza, EgyptWork Experience
MentorFull Time
Jun 2021 - Mar 2022 -9 months
- Job Details:providing knowledge, exceptions and system actions to agents also assist in managing agents on floor.
floorwalker/delegate team leaderFull Time
vodafone
Feb 2020 - Sep 2020 -7 months
- Job Details:providing knowledge and support to teams on floor and managing teams that it's TL is away or on tasks
customer care agentFull Time
vodafone
Sep 2019 - Feb 2020 -5 months
- Job Details:assisting business customers with their billing queries, handling angry customers
Education
Bachelor's Degree in Accounting
Cairo University (CU)Jan 2016 - Jan 2020 - 4 yr
Activities
Delegate at MAP Advertising
Student Activity
Oct 2018 - May 2019 -7 months
Delegate at MOIC
Student Activity
Sep 2016 - May 2017 -8 months
Achievements
At Concentrix, I was the fastest one got promoted and the most one in my rule had tasks as well as managing teams while being a mentor before getting the TL tittle.
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
business analysis
IIBA·2022Leadership Tips, Tactics and advice
PMI·2022strategic thinking
PMI·2022Creating a Communications Strategy
PMI·2022