Omar Ahmed El-Shazly

Call Center AgentFull Time

• Job Details:Solve customer problems through calls. • Managing large amounts of inbound calls in a timely manner • Following call center “scripts” when handling different topics • Identifying customers’ needs, clarify information, research every issue and providing solutions

AccountantFull Time

• Job Details:Maintain accurate and complete accounting records • Assist with the implementation of new accounting systems, processes, and procedures • Handling accounts payable for IC and vendors • Comparing purchase orders, prices, terms of payment and other charges

Call Center AgentFull Time

• Job Details:• Customer service representatives help customers with complaints and questions, give customers information about products and services, By helping customers understand the product and answering questions about their reservations. • Provide customers with Operational requests & inquiries related to their transactions. • Verify the customers’ information to match with the system. • Provide customers with courteous service at all times. • Responsible for the end-of-shift cash sub-safe reconciliation with the main vault custodian