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Omar Karim Elsharaky

70.3 finisher

Alexandria, Egypt

Work Experience

  • CSRFull Time

    Concentrix

    Aug 2023 - May 2024 -9 months

    Egypt , Red Sea

    • Job Details:Educating customers with app usage Guiding customers how to recover accounts Assisting with returns , refunds , replacements, order tracking , warranty claims. Welcoming new customers enthusiastically and sending them the appropriate E_mails as reference for their requests.

  • Call Center AdvisorFull Time

    Vodafone UK

    May 2022 - Aug 2023 -1 yr, 3 months

    Egypt , Alexandria

    • Job Details:Keeping customer's account secure by detecting fraud and revolving their queries. Offering sales propositions and handling complaints.

  • Marketing and Advertising Online BookstoreFreelance / Project

    Sarayat Bookstore

    Nov 2019 - Jan 2022 -2 yrs, 2 months

    Egypt , Alexandria

    • Customer care agentFull Time

      Vodafone Uk

      Dec 2018 - May 2019 -5 months

        • Education

        • Bachelor's Degree in Marketing and internation business

          Arab Academy for Science, Technology and Maritime Transport (AAST)

          Jan 2012 - Jan 2016 - 4 yr

        • Bachelor's Degree in Marketing and International business

          Arab Academy for Science, Technology and Maritime Transport (AAST)

          Jan 2012 - Jan 2016 - 4 yr

        • High School - Thanaweya Amma

          Collège Saint-Marc

          Jan 2012 

        Skills

        • Digital Marketing
        • Creative Writing
        • Content Writing
        • Content Editing
        • Advertising
        • Video Editing
        • Academic Writing

        Languages

        • Arabic

          Fluent

        • English

          Advanced

        • French

          Intermediate

        Training & Certifications

        • Toefl IBT

          AmidEast·2015
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