Omar Elshamy

Customer Support Representative

• Job Details:Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques. Ensured smooth running of operations with timely preparation of reports. Implemented customer follow up to uphold service standards. Consistently achieved service rating targets, managing customer enquiries with personalised care and attention. Attended design team meetings to resolve design issues and queries. Resolved employee relations issues and navigated disciplinary proceedings. Promoted professionalism among staff to develop productive relationships.