Omar Elgammal

CRM SupervisorFull Time

• Job Details:Handle and resolve customer complaints Respond to all customer questions and assistance to reach the customer satisfaction Responsible for collections Responsible for final contracts Responsible for communicating with customers about construction updates Responsible for delivering units to clients Analysis of applications and customer complaints and develop a plan to reduce complaints. Responsible for the CRM system and its updates

CRM SpecialistFull Time

• Job Details:Handle and resolve customer complaints Respond to all customer questions and assistance to reach the customer satisfaction Responsible for collections Responsible for final contracts Responsible for communicating with customers about construction updates Responsible for delivering units to clients Analysis of applications and customer complaints and develop a plan to reduce complaints. Responsible for the CRM system and its updates

Sales Operation SpecialistFull Time

• Job Details:Responsible for following up with clients complains and working on solving it Responsible for entering and editing clients data on system Responsible for clients distribution on sales employees on system Responsible for revising follow up with clients and redistribution of clients on sales employees in case of delay Responsible for contacting with online marketing management and revising the number of facebook clients on system Responsible for creating reports on system Responsible for creating or blocking system users accounts and determining the authorities of each user Responsible for managing call center and set the working system and script rules for call center employees Responsible for calling clients to explain project details and determine client excitement extent with the project