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Omar Ahmed El Wakeel

Operations Supervisor

Dubai, United Arab Emirates

Work Experience

  • Operations SupervisorFull Time

    IMG

    Jun 2016 - Aug 2019 -3 yrs, 2 months

    Egypt , Cairo

    • Job Details:Purchase materials, plan inventory and oversee warehouse efficiency. Ensure all operations are carried on in an appropriate, cost-effective way. Perform quality controls and monitor production. Contributes to team effort by accomplishing related results as needed. Find ways to increase quality of customer service. Ensure all operations are carried on in an appropriate, cost-effective way. Communicate with our sponsor’s marketing teams to achieve the best quality.
  • Mystery ShopperFull Time

    Vodafone Egypt

    Mar 2014 - Jun 2016 -2 yrs, 3 months

    Egypt , Cairo

    • Job Details:Traveling to assigned store locations. Inspecting the store's environment to detect possible concerns and areas for improvement. Completing and submitting a written report detailing the shopping experience after each store visit. Take voice records of the sales agents inside the store while asking them specific questions.
  • Document ControllerFull Time

    SIAC

    Mar 2012 - Feb 2014 -1 yr, 11 months

    Egypt , Cairo

    • Job Details:Copy, scan and store documents. Direct contact with the consultant to make drawings approvals. Check for accuracy and edit files like contracts. Review and update technical documents. Create templates for future use. Site’s daily reports.
  • Customer Service RepresentativeFull Time

    Vodafone Egypt

    Apr 2011 - Sep 2012 -1 yr, 5 months

    Egypt , Cairo

    • Job Details:Resolve customer complaints via phone and email. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges. Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Education

    • Bachelor's Degree in Faculty of arts translation in Spanish

      Cairo University (CU)

      Jan 2018 

    • High School - Thanaweya Amma

      el orman experimental language school

      Jan 2011 

    Achievements

    Gold medals at swimming and water ball

    Skills

    • Computer Skills
    • Marketing Campaigns
    • Document Control
    • Mystery Shopper
    • Planning
    • IT Service Management

    Languages

    • Arabic

      Fluent
    • English

      Advanced
    • Spanish

      Intermediate
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