
Omar Ahmed El Wakeel
Operations Supervisor
Dubai, United Arab EmiratesWork Experience
Operations SupervisorFull Time
- Job Details:Purchase materials, plan inventory and oversee warehouse efficiency. Ensure all operations are carried on in an appropriate, cost-effective way. Perform quality controls and monitor production. Contributes to team effort by accomplishing related results as needed. Find ways to increase quality of customer service. Ensure all operations are carried on in an appropriate, cost-effective way. Communicate with our sponsor’s marketing teams to achieve the best quality.
Mystery ShopperFull Time
Vodafone Egypt
Mar 2014 - Jun 2016 -2 yrs, 3 months
Egypt , Cairo
- Job Details:Traveling to assigned store locations. Inspecting the store's environment to detect possible concerns and areas for improvement. Completing and submitting a written report detailing the shopping experience after each store visit. Take voice records of the sales agents inside the store while asking them specific questions.
Document ControllerFull Time
SIAC
Mar 2012 - Feb 2014 -1 yr, 11 months
Egypt , Cairo
- Job Details:Copy, scan and store documents. Direct contact with the consultant to make drawings approvals. Check for accuracy and edit files like contracts. Review and update technical documents. Create templates for future use. Site’s daily reports.
Customer Service RepresentativeFull Time
Vodafone Egypt
Apr 2011 - Sep 2012 -1 yr, 5 months
Egypt , Cairo
- Job Details:Resolve customer complaints via phone and email. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges. Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Education
Bachelor's Degree in Faculty of arts translation in Spanish
Cairo University (CU)Jan 2018
High School - Thanaweya Amma
el orman experimental language schoolJan 2011
Achievements
Gold medals at swimming and water ball
Skills
Languages
Arabic
FluentEnglish
AdvancedSpanish
Intermediate