Omar Ahmed El-borae

Salesforce ConsultantFull Time

Siebel Techno-Functional ConsultantFull Time

• Job Details:• Siebel Support team lead in a Public Sector environment. • Providing different design ideas to the business to ensure meeting the requirements. • Participate in gathering requirements from the client's business teams and later designing the application based on the outcomes from these requirements. • Build and unit test bugs fixes and business requirements then deploy them to the Siebel Application. • Extending the Siebel Database through creating custom tables then aligning them to the Siebel Business and UI Layers. • Integrating the Siebel Application by consuming the Siebel EAIComponent functionalities and creating multiple web-services. • Build complex requirements by developing Business Services, Workflows, TaskUIs and using eScript and Run-time Events. • Help in creating different reports by providing the Business Intelligence team with the necessary SQL Queries and Views to extract the needed data from the Database. • Running system and integration testing scenarios.

Package Solution ConsultantFull Time

• Job Details:• Lead the support team for a Siebel Call Center application. • Coached juniors of the Support team through the day to day operations. • Owned the responsibility of creating release notes and managed the weekly rollouts for production deployments. • Worked closely with the Business Analysts and QA team to ensure the delivery of the business requirements. • Monitored the Siebel Application and debugged the issues through the Siebel logs and log events. • Assisted in the design and implementation of new change requests.