Omar Eissa

AccountantFull Time

• Job Details:• I was responsible for preparing the ledgers, the income statement, trial balance, cash flow, balance sheet, and change in equity statement • I was responsible about financial analysis like preparing financial analysis (liquidity, profitability, activity, and market ratios). • I was responsible for preparing the value-added tax form • I was also responsible for dealing with customers and suppliers and recording all records of all their transactions • I was responsible for preparing salaries for all employees at the university • And also deduct from them all dues, such as deducting taxes from each employee according to which tax bracket he falls into. • As well as calculating the insurance value that the employee will bear, as well as calculating the insurance value that our university will bear.

Contact Center Operations AgentFull Time

• Job Details:• Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs & concerns. • Handle inbound interactions received on CIB official social media platforms in a professional manner to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to followers. • Liaise with other departments to ensure proper closure of pending customers inquires/requests. • Apply appropriate actions to effectively control a telephone calls interaction that improve the call average handling time/ interactions average response time. • Ensure high service quality during inbound/outbound calls interactions, and handle customer’s complaints according to the Contact Center approved standards to maintain customer satisfaction. • Update customer records with details of the inquiry and the response ensure accuracy and availability of Customer records. • Post content on CIB official social media platforms (if needed) & within the agreed quality levels to maintain customer satisfaction. • Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

AccountantFull Time

• Job Details:• Gained many of accounting skills like Prepare Accounting cycles (journal ledger, trial balance and financial statements), and Prepare model of value added tax, and prepare financial analysis (liquidity, profitability, activity and market ratios • Learned how to work in teamwork • Learned how to work under pressure