Omar Ehab

Front Desk SupervisorFull Time

• Job Details:- Handle the guest complaints. - Make Duty manager daily reports. - Make the schedule for the team . - Following up the target for up-selling and enrollment and surveys . - Attend the morning briefing sometimes instead of the FOM.

Front Desk SupervisorFull Time

• Job Details:- Welcomed each new arrival pleasantly and confirmed reservations and identification. - Liaised with housekeeping and maintenance staff to address requests and complaints made by guests. - Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.

Store ManagerFull Time

• Job Details:- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs. - Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. - Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.