Omar Boyka

Call Center Agent

• Job Details:Handled the creation and closure of e-wallets and reported technical issues for resolution. Coordinated ATM maintenance and fund management with technicians and central treasury through email communication. Monitored and flagged suspicious transactions across customer cards, wallets, and online banking platforms. Assisted customers with KYC (Know Your Customer) data updates by guiding them to the appropriate branches. Tracked and resolved customer complaints by communicating with relevant departments and logging issues via Outlook. Conducted quality reviews of employee calls, provided performance feedback, and created periodic reports. Responded to inbound customer inquiries, resolved issues, and coordinated with branches to ensure satisfaction.