Omar Ayoub

Technical Support SpecialistPart Time

• Job Details:Technical problem solver: Quickly diagnosed and resolved various hardware, software, and network issues, achieving an average customer satisfaction rating of 95%. Communication bridge: Translated complex technical jargon into user-friendly instructions, enabling non-technical users to successfully troubleshoot their problems, contributing to a 15% reduction in support ticket volume. Proactive troubleshooter: Identified and addressed root causes of recurring technical issues, implementing preventative solutions that decreased incident frequency by 30%.

Customer Service AssistantPart Time

• Job Details:Empowered customers: Provided accurate and timely information on Vodafone's products, services, billing, and promotions, achieving a first-contact resolution rate of 85%. Mastered multi-channel support: Resolved inquiries and concerns seamlessly across phone, email, and chat channels, handling an average of 40 daily interactions. Collaborated for success: Partnered with specialized teams to address complex customer needs, ensuring 98% of escalated issues were resolved within SLA.