Omar Ashraf AboAlelaa

Operations ManagerFull Time

customer service / act as team leaderFull Time

• Job Details:Front Office (Admission) AT Majid Al Futtaim( SKI EGYPT ) Jan2018 UP TO DATE • Act As Team Leader • Handle cash and audit on all team member • Make daily finger report and analysis sales tickets • Handle order tickets for corporate over than 5000 tickets per transaction • Evaluate all member team and help them to reach company goals • How to handle customer and get him more goodwill about my service • Problem-solving about operation issues immediately without customer angry • How to handle cash make my report every time balance not over not under • Make the company objective a great moment for everyone every day Customer service Representative at Majid Al Futtaim (VoxCinmas ) Feb 2017 _ Decmber2017 ● How to handle customer and get him more good will about my service ● Problem solving about operation issues immediately without customer angry ● Make upgrade in sales for customer every product ● How to handle cash make my report every time balance not over not under ● Make company objective great moment for everyone everyday ● Audit on Showtime to make sure matching with schedule ● Help team and management on weakly stocktake

Customer servicePart Time

• Job Details:Tele Performance As Telesales English account Jan2016 _ Aug2016 ● APR Account (Low interest rate ) Outbound (Call customer in America to make Adeal To Lowers interest Of Bank ) ● Alarm System (Outbound) Make a deal with customer to get new Alarm System in Canada