OA

Omar Ashraf

Operation Manager at Profusion Home Solution

Cairo, Egypt

Work Experience

  • Operation Manager

    Profusion Home Solution

    Apr 2024 - Present -1 yr, 2 months

    • Job Details:Conducted interviews for new agents, trained new agents on cold calling techniques, managed and paid salaries for new agents, monitored agents' performance, handled operational or technical issues, ensured compliance with company policies, developed and implemented operational strategies.

  • Cold Caller (Solar System)

    Profusion Home Solution

    Nov 2023 - Mar 2024 -4 months

    • Job Details:Conducted outbound calls to potential customers to introduce and promote solar solutions, generated and qualified leads, pushed leads into the CRM system, followed up on missed leads.

  • Cold Caller (Real Estate)

    PBS

    Aug 2023 - Nov 2023 -3 months

    • Job Details:Made cold calls to homeowners and property investors, engaged in conversations to determine needs, scheduled appointments for interested leads.

  • Customer Service Floor Support

    Concentrix Smart Village

    Feb 2023 - Jul 2023 -5 months

    • Job Details:Provided real-time support to customer service representatives, conducted training sessions, handled escalated customer calls.

    • Education

    • Bachelor's Degree in Communication Engineering

      Thebes Higher Institute for engineering

      Jan 2018 - Jan 2023 - 5 yr

    Skills

    • Cold Calling
    • Problem Solving
    • Communication
    • Time Management
    • Leadership
    • Team management
    • Interpersonal skills
    • adaptable
    • Team Player
    • Thrives Under Pressure

    Languages

    • English

      Fluent

    • Arabic

      Fluent
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