Omar Amr

Community Support SpecialistFull Time

• Job Details:.Used consultative techniques to understand customer needs and make strategic referrals to business partners. .Carried out opening and closing functions to meet operational needs underpinning strong customer service. .Answered average of 50+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information. .Offered internal and external customers first-rate customer service to maximize satisfaction and business success. .Resolved concerns with products or services to help with retention and drive sales. .Increased efficiency and team productivity by promoting operational best practices. .Collected customer feedback and made process changes to exceed customer satisfaction goals.

Manufactured Housing SalesmanFull Time

• Job Details:Closed over 7 daily sales after contacting potential customers to educate them on hotel and housing services. Exceeded established sales goals and increased client retention. Addressed each customers' needs and wants to recommend suitable product options. Leveraged proven sales methods to increase revenue and surpass sales objectives.

Western Union AgentFull Time

• Job Details:Performed cash, card and check transactions to complete customer purchases. Operated cash register to record transactions accurately and efficiently. Used POS system to enter orders, process payments and issue receipts. Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.