Omar AlRefeay
Graphic Designer, Video editor, Customer Care Agent/Supervisor
Mokattam, Cairo, EgyptWork Experience
Retention Specialist/ManagerFull Time
May 2023 - Present -2 yrs, 1 month
Egypt , Cairo
- Job Details:Job is to aid Agents aiding customers willing to cancel the service and to make sure their needs are met.
Retention Specialist/AgentFull Time
Jan 2023 - May 2023 -4 months
Egypt , Cairo
- Job Details:Making sure of customers willing to cancel satisfaction.
Billing AdvisorFull Time
- Job Details:Making sure AT&T Mobility customers are getting decent quality for their service.
Booking AgentFull Time
Webhelp
Apr 2021 - Dec 2021 -8 months
Egypt , Cairo
- Job Details:Aiding Trip Advisor customers within their trips choices and update them.
Education
Bachelor's Degree in Educational Technology
Alexandria UniverstyJan 2018 - Jan 2022 - 4 yr
High School - Thanaweya Amma
Ezzat Al-Nemr High SchoolJan 2016
Activities
Professor Assistant and Projects executer at Waheed Advertising - Alexandria
Student Activity
May 2019 - Aug 2020 -1 yr, 3 months
Translator (english/arabic) at Charity Projects
Volunteering
Jun 2016 - Jan 2020 -3 yrs, 7 months
Skills
Languages
Arabic
FluentEnglish
AdvancedFrench
IntermediateJapanese
IntermediateCzech
IntermediatePolish
Intermediate
Training & Certifications
Educational Technology Bachelor
Alexandria University·2022