Omar Ahmed Badawy

Senior branch customer serviceFull Time

• Job Details: Maintain and manage complete and accurate customer correspondence data to ensure that the Service Quality Index is maintained.  Compile relevant data and prepare reports when required.  Identify customer concerns/issues and inform relevant supervisors accordingly.  Handle client issues throughout the implementation life cycle in a timely and accurate fashion.  Be up-to-date on all new guidelines and announcements.  Ensure customer satisfaction by maintaining strong working relationships.  Identify and develop problem solving methodologies to resolve customer issues.  Collaborate with internal teams to address customers’ needs.

Senior sales officerFull Time

• Job Details: Evaluate credit worthiness by processing loan applications and documentation within specified limits  Achieving and exceeding the monthly targets of loans  Determine all applicable ratios and metrics and set up debt payment plans  Communicate with clients either to request or to provide information  Justify decisions (approvals/rejections) and report on them  Complete loan contracts and counsel clients on policies and restrictions  Assess customer needs, explore all options and introduce different types of loans

Sales officerFull Time

• Job Details:Responsible for providing excellent customer service, answering customer questions, and maintaining a pleasant customer experience.  Achieving and exceeding the monthly targets of credit cards  Research products and services to determine which ones are the best fits for the customer’s needs.  Be able to explain the benefits of the different options of Credit Cards and help customers make informed decisions.  Ensure customer satisfaction by consistently meeting quality standards and resolving customer concerns in a timely manner.  Develop strong relationships with customers, vendors, and stakeholders by providing high-quality customer service.