Omar Ahmed

Team Leader at El Amin Suzuki Automotive Group

Cairo, Egypt

Al Amin Service Center

Dec 2024 - Present -6 months

Egypt

Job Details:Promoted from team leader to warranty engineer & technical support in recognition of technical expertise and leadership. Spearhead warranty claim management process from initial reporting to final resolution. Conduct root cause analysis (RCA) for product failures using specific tools/methods. Develop and implement warranty policies in compliance with ISO/industry/OEM standards. Lead cross-functional teams (quality, engineering, service) to implement corrective actions. Analyze warranty data trends to identify quality improvement opportunities. Reduce warranty costs by X% through specific initiative/action. Prepare technical reports and present findings to senior management. Train service teams on proper warranty documentation and procedures.

El Amin Suzuki Automotive Group

Jan 2024 - Present -1 yr, 5 months

Egypt

Job Details:Leading the team in performing heavy repairs on a wide range of vehicles, including old cars, engines, gearboxes, timing cover seals, and more. Handling quick service tasks and comprehensive maintenance. Receiving and managing work orders, resolving all customer issues, and providing guidance to technicians to address all concerns. Diagnosing issues using diagnostic tools such as G-scan, Launch, and Suzuki devices. Performing programming for clutch kits in hydraulic gearboxes and programming for automatic gearboxes. Collaborating with the electrician to solve various electrical problems. Occasionally performing hands-on work to assist in the resolution of complex issues. Ensuring the efficiency and effectiveness of the workshop operations through meticulous troubleshooting and problem-solving.

Bachelor's Degree in Mechatronics Engineering
Modern University for Technology and Information (MTI)
Jan 2018 - Jan 2023 - 5 yr