Omar Ahmed

Senior ATM Reconciliation Officer

• Job Details:Managed the offsite ATM reconciliation process, meticulously handling physical journals to expedite reconciliation and ensure accuracy. Adjusted ATMs GLs by comparing the replenishment and remaining amounts between CIT report and e-journals. Investigated the failed transactions before refunding to the customer's account. Reconciled the ATM GLs and intermediate GLs (shortage excess) between CIT & bank. Responded for charge back cases and handled customer's complaints, closing captured cards by using Cortex system. Extracted the unsuccessful transactions for investigation through the core banking system. Handled breakdowns daily should be printed and filed. Prepared manual entries and sent them to settlement team to be deducted. Validated the excess amounts received against cash usage refund. Sent daily batches to IT - core unit containing all refunded transactions. Handled the ATM reconciliation process as well as balanced the related ATM GL accounts on a daily basis. Examined chargeback complaints that are related to ATMs, and e-wallets, then made accounting entries. Examined client complaints (deposits and withdrawals) daily. Moreover worked & tested through database manual which depend on matching (journals, switch & T24 for identifying failure transactions.

ATM Installation Officer

• Job Details:Conducted site visits in cooperation with the business team and presented site inspection reports to expand the ATMs bank fleet. Coordinated between banks team for new installation (business team, IT, network, finance, engineering, branches). Handled with admin team via email to send our vendor to deliver the ATM from our warehouse to the new site. Opened ticket on portal that requests for new ATM installation process to add the ATM on switch and on our network. Handled with IT - operations team the terminal ID and port number of the new ATM. Handled with IT - network team the ATM IP and the configurations of the ATM device. Handled with IT - security team to allow the ATM on our network to bring the ATM in-service. Handled with finance team to create three GLs for the ATM that every ATM create three GLs (ATM main GL, excess GL and shortage GL). Installed the software of the new ATM onsite and also hardware. Sent a replenishment request to the new ATM to replenished the new ATM and made all tests to ensure that the new ATM is working normally and tracked the transactions on core banking system, switch and journal.