Omar Ahmed Abdullah

Customer Support AdvisorFull Time

• Job Details:Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. Provided coaching and mentoring to new hires, contributing to their successful integrations into the team. Boosted team morale by consistently recognizing colleagues’ contributions and achievements.

Customer Service AssistantFull Time

• Job Details:Resolved Customer Complaints, resulting in increased loyalty and repeat business.

Construction Site AssistantFull Time

• Job Details:Prepared accurate estimations for required labor hours or material costs based on project requirements before submitting bids for new contracts or proposals. Fostered a better understanding of complex documents by translating technical manuals and legal contracts.