Omar Adel

Orange Egypt

• Supervisor, IN Operations and SupportFull Time

  Feb 2023 - Present -2 yrs, 4 months

  Egypt , Cairo

  • Job Details:• Responsible for delivery of data charging projects end to end from charging side, including solution design, development (in-house or supplier), unit testing and deployment on live system nodes. • Deploy new promotion and tariff in a short period to deliver the best time to market. • Communicate with the vendors to be up to date with their road map. • As charging interface, participates in major release upgrades for all charging system nodes, and ensure their impact on current services / offers / promotions. • Manage the supplier and follow up on the project plan from solution phase until deployment on live system, and ensuring deliverables are done on time with the agreed scope and quality.
• Lead, IN Operations and SupportFull Time

  Nov 2021 - Present -3 yrs, 7 months

  Egypt , Cairo

  • Job Details:• Apply the work orders on the IN charging servers such as CCNs, OCCs, NSDPs, CS-NMNT, AIRs, NGVS and Switches. • Troubleshoot the problems and customer complaints related to IN charging systems. • Automate manual preventive checks to have automated controlled work instructions. • Perform regular check to generate system performance reports to control enhancing the system performance and quality. • Working with CF and Family Handler & catalog in order to achieve fulfillment and eligibility process