Omar Adel

Customer Support Representative

• Job Details:Managed inbound calls from club members and prospective clients, providing detailed information on membership pricing, subscription plans, and club facilities using Odoo CRM. Addressed and resolved member issues efficiently, ensuring a high level of satisfaction while consistently meeting AHT targets. Provided support and information regarding club-hosted parties, events, and special promotions, effectively handling high call volumes during peak periods.

Social Media Moderator

• Job Details:Monitored and responded with notable speed and professionalism to customer messages, comments, and inquiries across Facebook, Instagram, and WhatsApp for a specialized pet care brand. Managed online community engagement, fostering a positive brand image through quick and helpful interactions. Communicated with customers to resolve complaints, schedule appointments, and ensure their satisfaction with services for their pets.

Social Media Moderator

• Job Details:Oversaw and actively engaged with customer interactions on Facebook, Instagram, and WhatsApp, providing rapid and professional responses. Addressed customer inquiries, feedback, and complaints promptly and professionally, maintaining a high standard of written communication. Conducted telephonic follow-ups with customers to ensure complete resolution of their concerns.