Omar Mamdouh Abo ghanima

Orange

• Escalation Manager and Team Leader for Service Delivery Team in UK & IrelandFull Time

  Dec 2022 - Present -2 yrs, 6 months

  Egypt , Cairo

  • Job Details:Exception Support Manager with a strong track record in leading teams and delivering exceptional support. Skilled in managing complex network projects and implementing innovative solutions to drive efficiency. Former Delivery Manager for the UK and Ireland cluster at Orange Business Company, ensuring project success and customer satisfaction. Certified in PRINCE2 with a proven ability to effectively manage resources and deliver high-quality outcomes. Strong communication and leadership skills, fostering collaboration and inspiring team members to excel.
• Service Delivery ManagerFull Time

  Sep 2020 - Dec 2022 -2 yrs, 3 months

  Egypt , Cairo

  • Job Details:responsible for managing the delivery of services to customers in line with the Service Level Agreements (SLAs) established. The role involves coordinating with various teams within Orange Business Services and external stakeholders and customer to ensure smooth and efficient service delivery, handling escalations, and maintaining strong customer relationships