Omar Abdelrakib

Sales Account ManagerFull Time

• Job Details:• Answer merchant questions by taking inbound calls or inquiries and driving merchant loyalty and retention through exceptional service levels • Handle post-sale merchant communications, conflict resolution, and compliance on merchant deliverables, resolving client issues effectively in a timely manner • Focus on servicing merchant inquiries, resolving issues and optimizing deal campaigns with existing Groupon merchants. • Develop familiarity with each merchant’s business, including but not limited to: products and/or services, consumer demographics, consumer ratings, points of competitive differentiation, merchant economic model, and revenue/profit drivers

ASSISTANT SALES MANAGERFull Time

• Job Details:• Maintain daily records for all transactions and generate reports for the store manager. • Responsible for training new staff to deliver outstanding customer service. • Continually seeking ways of increasing customers loyalty, retention, satisfaction and spend. • Responsible to carry out periodical tasks such as inventory, promotions, stock control, communicate targets

SALES CORDINATORFull Time

• Job Details:• Support the team in the selling process, ensuring the highest level of client experience • Organize and maintain all files and paperwork and submit any required paperwork to corporate offices on time and with accuracy • Support the shipping and receiving process and reports any issues to Store Manager and takes necessary steps to resolve • Assist in the timely movement of merchandise as directed by Store Manager while adhering to all procedures and guidelines, including but not limited to transfers, RTV’s, damages and negatives on hand