Omar Hesham Hesham Abdellatif

Systems EngineerFull Time

• Job Details:· Understand Customer needs and Gather Customer Requirements then mapping the needs to ITSM solutions. · Implementation, integration, customization and support of service management, monitoring, automa- tion tools from BMC, Ivanti, Cisco, Microfocus, etc. · Integrate ITSM solutions with customers current systems if needed to maximize the value to customers. · Test and evaluate ITSM solutions within enterprise organizations.