
Omar Tarek Abdel-fattah
Release Manager at QNB Group
Masr Al Qadima, Cairo, EgyptWork Experience
Release ManagerFull Time
QNB Group
Dec 2018 - Present -6 yrs, 6 months
Egypt , Cairo
- Job Details:Serve as a primary point-of-contact for customers. Receive and process Retail products’ applications related to the concerned segment. Manage a portfolio of customers according to the specified segment. Develop branch business regarding the assigned accounts as well as prospective customers to meet and exceed the targets. Take advantage of every opportunity to delight customers, sell the bank products, and demonstrate an interest in providing other services.
Senior DispatcherFull Time
Talabat
Feb 2018 - Nov 2018 -9 months
Egypt , Cairo
- Job Details:leading my team to Receive emergency and non-emergency calls and record significant information, Addressing problems and requests by transmitting information or providing solutions, Receive and dispatch orders for deliveries, Use phone or computer to send Couriers to appropriate locations, Monitor the route and status of field units to coordinate and prioritize their schedule and Provide couriers with information about orders, traffic, obstacles, and requirements and Enter data in the computer system and maintain logs and records of calls, activities and other information. Receiving emergency and non-emergency calls and record significant information, Addressing problems and requests by transmitting information or providing solutions, Receive and dispatch orders for deliveries, Use phone or computer to send Couriers to appropriate locations, Monitor the route and status of field units to coordinate and prioritize their schedule and Provide couriers with information about orders, traffic, obstacles, and requirements and Enter data in the computer system and maintain logs and records of calls, activities and other information.
TraineeInternship
QNB
Jun 2016 - Jul 2016 -1 month
Egypt , Cairo
- Job Details:Summer training internship in retail banking
Sales Manager and Marketing RepresentativeFull Time
Harvest British College
Jul 2015 - Jul 2016 -1 yr
Egypt , Cairo
- Job Details:Achieving growth and hitting sales targets by successfully managing the sales team, Designing and implementing a strategic business plan that expands company’s customer base and ensure its strong presence and owning recruiting, objectives setting, coaching and performance monitoring of sales representatives.
Education
Bachelor's Degree in Accounting
Cairo University (CU)Jan 2013 - Jan 2017 - 4 yr
High School - Thanaweya Amma
EbrahimiaJan 2013
Activities
Human Resources Officer at Fou2o
Volunteering
Oct 2016 - Jul 2017 -9 months
Event Organizer at Tshanj
Volunteering
Nov 2013 - Jul 2014 -8 months
Member Public Relations at Simulation Of Egyptian National Child Rights "SENCRO"
Volunteering
Oct 2013 - Jun 2014 -8 months
Member Fundraisng at Model Of American Presidency
Volunteering
Oct 2013 - Jun 2014 -8 months
Achievements
Organization: QNB Group Title: Relationship Manager I got an excellent performance award for being 1st rank of the 2020 benchmark and my KPI exceeded 100% over the last two years.
Skills
- Internet
- computer
- Microsoft Excel
- Microsoft Powerpoint
- Sales
- Accounting
- Human Resources (HR)
- E-marketing
- Microsoft Office
- Microsoft Word
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Languages
Arabic
FluentEnglish
AdvancedSpanish
Beginner
Training & Certifications
Principles Of Banking Certificate
Egyptian Banking Institute·2017