Omar Abdel Latif Mashaal

Delivery ManagerFull Time

• Job Details:Built the operational workflow of the delivery division in E-pharmacy and expanded the team from a single member to 16 members over a year and a half since we started E-pharmacy Started the delivery fleet from 6 active couriers and 1 area to 216 active couriers and covered all Cairo, Giza, and Alexandria areas Increased the fleet partners (3PL) from 1 partner to 13 partners with similar shares for each one Reduced the average delivery time from 71 to 40 minutes while keeping the delivery cost per order decreasing Reduced the delivery cost per order by 45% and the net delivery cost % from net revenue from 12% to 1.5% Participated in putting the product requirements for the courier's app, dashboard, and admin tool Participated with the data team in automating all the performance and financial reports of the fleet Created the SOPs for the delivery onboarding process and retention activities Executed the market research for launching the delivery operations in Saudi and Pakistan

Quality and Support ManagerFull Time

• Job Details:Responsible for solving all the customer issues that come through all the support channels Conducting market research to identify the key challenges for the quality and support department Creating the support flow for our users and drivers in the ride-hailing and delivery verticals

Content Quality OfficerFull Time

• Job Details:Making sure that the sales team abides by the legal standards for onboarding and up-selling with the restaurants Making sure that the content(data entry) team abides by the content standards to acquire the most aligned content on the website and mobile application Creating the scoring system to provide clearer and quantified indicators to know where we stand and our key challenges Creating and launching the auditing tool and dashboards for the quality auditing process Coaching the content team to reach the targeted quality