Omar Ahmed Abdel Azeem

Managing Partner and Head of Admin and Co-founder ownerFreelance / Project

Technical Senior AdvisorFull Time

Senior Account Adviser - Supervisor -: PROCESS: AUSTRALIAN , UK AND IRELAND MARKETFull Time

• Job Details:Vodafone Australia  Working on the Customer Care Core & Mid.  Handling all the PREPAY customers' cases.  Responsible of receiving calls for the PREPAY customers.  Handling and solving problems such as ( recharging issues , network problems , credit issues and many other PREPAY problems and inquiries )  Up skilled to handle MNP ( Mobile Number Portability ) Porting non Vodafone numbers into Vodafone network and  Migrate Prepay customer to contract on account. (Up selling)  Help other colleagues in the prepay section answer their inquiries to help customers (Floor Walking and Queue supporting).  Up skilled to a floor walker assisting other new and old colleagues. Vodafone UK  Working on the tech support.  Handling all the POSTPAY customers' technical cases.  Handling and solving problems such as ( network problems , handsets issues exchanges and repairs orders and many other technical problems and queries )  Up skilled to handle IPhone customer’s technical and billing queries (iPhone tier 2 support team).  Up skilled to 2nd line tech support handling all tech queries that can’t be resolved by 1st line ( BlackBerry , IPhone , USB modems , networks and sites , all handsets internet access & MMS settings and any other tech query )  Up skilled to a floor walker assisting other new and old colleagues.  Promoted to Team Leader with a team of 15 agent Vodafone Ireland - Supervisor  Working as a supervisor.  Handles all queries from my team member  Handling salary issues.  Handling all tech support queries.  Following up on all tech and billing tickets to other teams.  Up skilled from the GOLD customer supervisor to PLATINUM base.