Omar Abdullah

Customer Service AssociateFull Time

• Job Details:Achieved and consistently exceeded revenue quota through product and service promotion during routine calls. Conferred with customers about concerns with products or services to resolve problems and drive sales. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Described and explained details about menu options to inform customers and guide purchasing decisions. Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. Informed customers about special promotions and provided detailed information for various products. Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy. Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.