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Omar Moawyia Abdallah

Business Development Manager at CRIF GULF (Dun & Bradstreet)

Abdeen, Cairo, Egypt

Work Experience

  • Business Development ManagerFull Time

    CRIF GULF (Dun & Bradstreet)

    May 2021 - Present -4 yrs, 1 month

    Egypt , Cairo

    • Job Details:• Designed and implemented a strategic business plan, resulting in expanding the company’s customer base by 8%. • Develop new business opportunities, and actively seek new growth and expansion opportunities. • Build and maintain strong relationships with "Federation of Egyptian Industries" and “Ministry of Micro, Small & Medium Enterprises". • Smashed sales goals by 150% during the Q4 year 2021. • Manage a team of 10 Department Managers and 50+ team members. • Negotiate contracts and close agreements to maximize profits. • Conduct research to identify new Channels and user acquisition. • Translate strategic goals of business into operational plans to achieve the required targets. • Enhance customer experience, executing customer order fulfillment. • Work in a fast-paced, digitally centric environment. • Report weekly to board members on the work progress, milestones completion, growth.
  • Sales ManagerFull Time

    Integrated Technology Group

    Feb 2021 - Present -4 yrs, 4 months

    Egypt , Cairo

    • Job Details:• Hit and Overstepped sales target from EGP 10-15 Million during 2021. • Setting targets, creating performance plans and maintaining standards for sale representatives. • Successfully generated a lead of 30 corporate accounts, which were realized as high business giving customers. • Improved team efficiency by 45% by eliminating redundant processes and developing workshops for staff members. • Provide pre-sales and post-sales service support and assistance. • Manage a team of 4 Assistant Sales Managers, train 4 Team leaders on sales skills, knowledge, and trains new hires to lead monthly performance.
  • Vodafone Egypt

    • Sales ManagerFull Time

      Jul 2018 - Jan 2021 -2 yrs, 6 months

      Egypt , Cairo

      • Job Details:• Setting sales targets. • Maximising sales and profitability. • Analytic P & L for each store to get a remarkable achievement. • Providing stores team with a stimulating and supportive environment. • Maintaining and increasing standards of customer service. • Driving stores team performance. • Controlling the training and development of the staff.
    • Store ManagerFull Time

      Jan 2016 - Jun 2018 -2 yrs, 5 months

      Egypt

      • Job Details:• Decreased the store costs during the first 6 months of Management. • Outperformed sales team in quarterly new business attraction. • Developed a sales forecast system that dynamically calculated future sales and constraints. • Hit and overstepped store sales target every month. • Successfully generated a lead of corporate accounts, which were realized as a high business giving customers. • Lead monthly performance. • Successfully recruited, built a strong, cohesive team where none previously existed. • Develop a safe and positive work environment for the staff. • Supervise and guide a team of professionals to maximize revenue • Ensure customer satisfaction by delivering timely and quality services. • Develop a strong working relationships with potential clients for new business opportunities within the assigned area. • Organize regular meetings with management to discuss business updates, issues, and opportunities. • Train staff on daily responsibilities, brand promotion, and customer service activities. • Evaluate employee performance and develop individual development plans.
    • Asst. Store ManagerFull Time

      Aug 2014 - Dec 2015 -1 yr, 3 months

      • Job Details:• Manage and coordinate customer care tasks. • Go the “extra mile” to meet targets. • Responsible for Contract Agreements. • Customer follow–up after receiving the request. • Report the Monthly Sales Reports and their corresponding comparative analysis between the actual raw data and reports to the Project Manager.
  • Customer Care team leaderFull Time

    Zain Group

    Jan 2012 - Jul 2013 -1 yr, 6 months

    Saudi Arabia , Riyadh

    • Job Details:• Manage and coordinate customer care tasks. • Receive Orders from the Customer and help them with what they needed. • Customer follow–up after receiving the request.
  • Education

    • MBA in business adminstration

      American University in Cairo (AUC)

      Jan 2023 

    • Bachelor's Degree in business adminstration

      Helwan University

      Jan 2011 

    Achievements

     Top Perfomer Manager 2021 (Crif )  Top Performer 2017, 2018, 2019, 2020 (Vodafone)  CXX 2019, 2020 (Vodafone)

    Skills

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    Languages

    • English

      Advanced

    Training & Certifications

    • management & leadership

      Vodafone·2020
    • customer service

      Vodafone·2019
    • customer care certificate

      AUC·2017
    • Leadership Course

      AUC·2016
    • Time management course

      AUC·2016
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