
Omar Moawyia Abdallah
Business Development Manager at CRIF GULF (Dun & Bradstreet)
Abdeen, Cairo, EgyptWork Experience
Business Development ManagerFull Time
CRIF GULF (Dun & Bradstreet)
May 2021 - Present -4 yrs, 1 month
Egypt , Cairo
- Job Details:• Designed and implemented a strategic business plan, resulting in expanding the company’s customer base by 8%. • Develop new business opportunities, and actively seek new growth and expansion opportunities. • Build and maintain strong relationships with "Federation of Egyptian Industries" and “Ministry of Micro, Small & Medium Enterprises". • Smashed sales goals by 150% during the Q4 year 2021. • Manage a team of 10 Department Managers and 50+ team members. • Negotiate contracts and close agreements to maximize profits. • Conduct research to identify new Channels and user acquisition. • Translate strategic goals of business into operational plans to achieve the required targets. • Enhance customer experience, executing customer order fulfillment. • Work in a fast-paced, digitally centric environment. • Report weekly to board members on the work progress, milestones completion, growth.
Sales ManagerFull Time
- Job Details:• Hit and Overstepped sales target from EGP 10-15 Million during 2021. • Setting targets, creating performance plans and maintaining standards for sale representatives. • Successfully generated a lead of 30 corporate accounts, which were realized as high business giving customers. • Improved team efficiency by 45% by eliminating redundant processes and developing workshops for staff members. • Provide pre-sales and post-sales service support and assistance. • Manage a team of 4 Assistant Sales Managers, train 4 Team leaders on sales skills, knowledge, and trains new hires to lead monthly performance.
Sales ManagerFull Time
Jul 2018 - Jan 2021 -2 yrs, 6 months
Egypt , Cairo
- Job Details:• Setting sales targets. • Maximising sales and profitability. • Analytic P & L for each store to get a remarkable achievement. • Providing stores team with a stimulating and supportive environment. • Maintaining and increasing standards of customer service. • Driving stores team performance. • Controlling the training and development of the staff.
Store ManagerFull Time
Jan 2016 - Jun 2018 -2 yrs, 5 months
Egypt
- Job Details:• Decreased the store costs during the first 6 months of Management. • Outperformed sales team in quarterly new business attraction. • Developed a sales forecast system that dynamically calculated future sales and constraints. • Hit and overstepped store sales target every month. • Successfully generated a lead of corporate accounts, which were realized as a high business giving customers. • Lead monthly performance. • Successfully recruited, built a strong, cohesive team where none previously existed. • Develop a safe and positive work environment for the staff. • Supervise and guide a team of professionals to maximize revenue • Ensure customer satisfaction by delivering timely and quality services. • Develop a strong working relationships with potential clients for new business opportunities within the assigned area. • Organize regular meetings with management to discuss business updates, issues, and opportunities. • Train staff on daily responsibilities, brand promotion, and customer service activities. • Evaluate employee performance and develop individual development plans.
Asst. Store ManagerFull Time
Aug 2014 - Dec 2015 -1 yr, 3 months
- Job Details:• Manage and coordinate customer care tasks. • Go the “extra mile” to meet targets. • Responsible for Contract Agreements. • Customer follow–up after receiving the request. • Report the Monthly Sales Reports and their corresponding comparative analysis between the actual raw data and reports to the Project Manager.
Customer Care team leaderFull Time
- Job Details:• Manage and coordinate customer care tasks. • Receive Orders from the Customer and help them with what they needed. • Customer follow–up after receiving the request.
Education
MBA in business adminstration
American University in Cairo (AUC)Jan 2023
Bachelor's Degree in business adminstration
Helwan UniversityJan 2011
Achievements
Top Perfomer Manager 2021 (Crif ) Top Performer 2017, 2018, 2019, 2020 (Vodafone) CXX 2019, 2020 (Vodafone)
Skills
- B2B Sales
- Sales Target
- CRM
- Customer Support
- customer relationship
- Relationship Management
- Communication skills
- Customer Service Management
- Businesses analysis, creative,
- Organizational skills.
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Languages
English
Advanced
Training & Certifications
management & leadership
Vodafone·2020customer service
Vodafone·2019customer care certificate
AUC·2017Leadership Course
AUC·2016Time management course
AUC·2016