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Omar Abd El Fattah

Junior Data Analyst at Huhtamaki

Shubra, Cairo, Egypt

Work Experience

  • Junior Data AnalystFull Time

    Huhtamaki

    Sep 2021 - Present -3 yrs, 9 months

    Egypt , Giza

    • Job Details:-Utilized various professional statistical techniques and maintained large databases to collect and analyze data from partners and customers. -Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry. -I send a daily production report and a daily waste report to Huhtamaki Head Office in UAE -Master Data Management (creation suppliers, customers, and item) -I made a video, it explains how to record on ERP system and give him a training on it
  • Account AdvisorFull Time

    Raya Contact Center

    Sep 2019 - Sep 2021 -2 yrs

    Egypt , Cairo

    • Job Details:-Handle professionally inbound and outbound calls in terms of inquiries, complaints and requests to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to customers and provide callers with products and services information, emphasize product features and benefits. -I made a presentation, it explains how to use app application mobile.
  • Marketing RepresentativeFull Time

    El Rowaad Steel Company

    Oct 2015 - Sep 2017 -1 yr, 11 months

    Egypt , Cairo

    • Job Details:-Following up with current Customer’s needs, creating new offers by searching to new client.
  • Customer Support RepresentativeFull Time

    Telecom Egypt (sprint Egypt)

    Jul 2014 - Oct 2015 -1 yr, 3 months

    Egypt , Cairo

    • Job Details:-Handle professionally inbound and outbound calls in terms of inquiries, complaints and requests to maintain customer satisfaction and good image for the company by providing a prompt, efficient and courteous service to customers.
  • Education

    • Bachelor's Degree in low

      Ain Shams University (ASU)

      Jan 2017 

    Achievements

     -Top achiever for the last three quarters.  -Top achiever in quality for the last three quarters.  -Best Team in Raya contact center twice in a row.

    Skills

    • Office Programs
    • Power BI and Tablea
    • Oracle ERP
    • Data visualization
    • Data Validation
    • Soft Skills
    • Photoshop CS6
    • Video Editing
    • Presentation Skills
    • Camtasia Studio
    View More

    Languages

    • Arabic

      Fluent
    • English

      Advanced

    Training & Certifications

    • Data Analysis Using Excel, Power BI and Tableau Online Workshop

      Machinfy·2023
    • Analyzing Growth Drivers & Business Risks

      Corporate Finance Institute·2023
    • Banking Products and Services

      Corporate Finance Institute·2023
    • Careers in Financial Planning and Wealth Management

      Corporate Finance Institute·2023
    • Fundamentals of Data Analysis in Excel

      Corporate Finance Institute·2023
    • Data Analysis Using Excel , Power BI , Tableau

      Machinfy·2022
    • Data Analyst

      Huhtamaki·2021
    • Customer service

      Telecom Egypt·2014
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